Privacy policy

Welcome to CustomPlanet!

Your privacy is important to us, and we are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you interact with our website and services.

Effective Date: January 12, 2024

1. Your Privacy Matters

Our Commitment: We prioritize your privacy and ensure that your personal information is handled responsibly.
Compliance: We adhere to Pakistan’s privacy and data protection laws, as well as international standards where applicable.

2. Information We Collect

We collect the following types of information when you use our services:

Personal Data: Your name, email address, phone number, shipping address, and any other details you provide during account creation or order placement.
Order and Payment Information: Includes payment details like credit or debit card information. Payments are processed through secure gateways with encryption.
Product Customization Data: Any customization details (e.g., text, images, or designs) you share to fulfill your order.
Usage Data: Data on how you interact with our website, such as pages visited, links clicked, and time spent.
Device Information: Your IP address, browser type, and operating system.
Cookies and Tracking Technologies: Used to enhance your browsing experience, track usage, and personalize visits.

3. How We Use Your Information

We use your information for the following purposes:

Providing Services: To process your orders, handle billing and shipping, and deliver customized products.
Customer Support: To respond to inquiries and resolve any issues.
Improving Services: To analyze user behavior and improve functionality.
Communication: Sending updates, promotional offers, and marketing emails (you can opt out anytime).
Legal Compliance: Ensuring adherence to applicable laws and protecting our rights.

4. Sharing Your Information

Your information may be shared with:

Third-Party Service Providers: Trusted partners who help us operate our business, such as:
- Payment Processors: To securely handle transactions.
- Shipping Partners: To deliver your orders.
- Service Providers: For website hosting, analytics, or email marketing.
Legal Authorities: If required by law or necessary to protect our legal rights.

We take steps to ensure that any third party handling your information complies with data protection standards.

5. Protecting Your Information

We use industry-standard measures to protect your data:

Security Measures: Safeguarding against unauthorized access, use, or disclosure.
Data Encryption: Ensuring sensitive data, such as payment details, is encrypted during transmission.
Data Retention: Retaining information only as long as necessary for the purposes it was collected or as required by law.

If you request data deletion, we will remove it unless it is needed for business or legal reasons.

6. Your Rights

You have the following rights regarding your personal information:

Access: Request a copy of the personal data we hold about you.
Correction: Update inaccurate or incomplete information.
Deletion: Request the deletion of your personal information in certain circumstances.
Opt-Out: Unsubscribe from marketing communications using the link provided in our emails.

7. Cookies and Tracking Technologies

We use cookies to:

Remember your preferences and enhance your browsing experience.
Analyze website usage and improve functionality.

You can manage cookie preferences through your browser settings. Disabling cookies may impact your experience on our site.

8. International Data Transfers

If your data is transferred internationally (e.g., to suppliers or service providers outside Pakistan), we take measures to ensure it is handled securely and in compliance with data protection laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page, and we will notify you of significant updates. Please review this policy regularly for updates.

10. Contact Us

For questions or concerns about this Privacy Policy, please contact us:

Email: customplanetpak@gmail.com
Phone: +92 3290239974

11. Children’s Privacy

Our services are not intended for individuals under 18 years old. If we discover that a child under 18 has provided us with personal data, we will delete it promptly.